What’s on the Dashboard?
- Total Calls: The overall number of calls or chats across your account.
- Call Duration: Average conversation length for each agent and across all agents.
- Dialed vs. Connected Calls: A comparison of calls made versus those successfully connected.
How to Access the Dashboard
- Navigate to the Dashboard from the sidebar. This centralized view aggregates data from all agents and chains.
Why Use the Dashboard?
- Quick Overview: Get immediate insights into your overall performance.
- Performance Trends: Monitor trends over time to spot improvements or areas for adjustment.
- Strategic Decisions: Use data insights to scale and optimize agent interactions.