Want to replay a user conversation or debug a tricky call? Conversational Logs are your time machine!

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What Are Conversational Logs?

Conversational Logs capture every conversation your agent has, including both test sessions and live interactions. They offer a detailed view of what happened during each call or chat, allowing you to review, analyze, and improve your agent’s performance.

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Why Are They Important?

  • Insightful Analysis: Understand the flow of each conversation.
  • Performance Tracking: Monitor call durations, latency, and overall performance.
  • Troubleshooting: Identify issues like delays or miscommunications.
  • Quality Assurance: Review call insights to assess resolutions and agent behavior.

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How to Access Conversational Logs

You have several ways to view these logs:
  1. For All Agents:
    • Go to Agent Related → Conversational Logs to see logs for all your agents together.
  2. For All Agent Chains:
    • Navigate to Agent Chains → Conversational Logs for a consolidated view of your agent chains.
  3. For a Specific Agent:
    • Go to Agent Related → Manage Agents, select an agent, then click View Logs at the top right.
  4. Post-Test Shortcut:
    • After ending a test conversation, a snack bar appears with a link to view that specific conversation log.

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What You’ll See in a Conversation Log

  • Start and End Times: Know exactly when the conversation began and ended.
  • Latency: Track any delays incurred during the conversation.
  • Call Insights: Get summarized details on the call’s reason, result, overview, and resolution.
  • Recording and Transcript: Listen to or read the complete conversation for in‑depth analysis.