What Are Conversational Logs?
Conversational Logs capture every conversation your agent has, including both test sessions and live interactions. They offer a detailed view of what happened during each call or chat, allowing you to review, analyze, and improve your agent’s performance.Why Are They Important?
- Insightful Analysis: Understand the flow of each conversation.
- Performance Tracking: Monitor call durations, latency, and overall performance.
- Troubleshooting: Identify issues like delays or miscommunications.
- Quality Assurance: Review call insights to assess resolutions and agent behavior.
How to Access Conversational Logs
You have several ways to view these logs:- For All Agents:
- Go to Agent Related → Conversational Logs to see logs for all your agents together.
- For All Agent Chains:
- Navigate to Agent Chains → Conversational Logs for a consolidated view of your agent chains.
- For a Specific Agent:
- Go to Agent Related → Manage Agents, select an agent, then click View Logs at the top right.
- Post-Test Shortcut:
- After ending a test conversation, a snack bar appears with a link to view that specific conversation log.
What You’ll See in a Conversation Log
- Start and End Times: Know exactly when the conversation began and ended.
- Latency: Track any delays incurred during the conversation.
- Call Insights: Get summarized details on the call’s reason, result, overview, and resolution.
- Recording and Transcript: Listen to or read the complete conversation for in‑depth analysis.