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What Are Whitelisted Numbers?

Whitelisted numbers allow you to test your agent’s calling feature. By adding your own phone number, you can receive test calls and interact with your agent in real time, ensuring everything works as expected.

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Why Use Whitelisted Numbers?

  • Real-World Testing: Experience firsthand how your agent interacts over a phone call.
  • Seamless Integration: Once added, your number appears in the test call dropdown, allowing you to trigger calls for any agent effortlessly.

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How to Add a Whitelisted Number

  1. Access the Whitelisted Page:
    • In the sidebar, click on Phone Numbers and then select the Whitelisted page.
  2. Add Your Number:
    • Click on Add Number in the top right.
    • Enter your phone number and assign it a friendly name for easy identification.
    • Click Next.
  3. Verification:
    • An OTP (One-Time Password) will be sent to your phone.
    • Enter the OTP in the provided field and click Verify.
  4. Test Your Agent:
    • Navigate to Manage Agents → select an agent → click on Test.
    • Click Trigger Agent Call and select your whitelisted number from the dropdown.
    • Click Start Testing and wait for your call.
Tip: Keep your phone handy during testing, you’re about to experience your agent in action!