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Getting Started

Introduction
Creating a Knowledge Base
Creating Your first Agent
Testing your Agent
Whitelisting Numbers

Customizing your Agent's Behavior

DTMF Collection
Advanced ASR Settings
Voicemail Detection
Dynamic Variables & Dynamic Messages

Refining your Agent's Brain

Writing a Disposition Prompt
Language Switch Prompt
Using Jinja for Dynamic System Prompts

Automating Workflows with Integrations

SMS Integration and Action
CRM Integration and Action
Email Integration and Action
Ticketing Integration and Actions
Custom Integrations and Actions
Integrating Inya with Webex Contact Center

Monitoring and Troubleshooting

Conversational Logs
Dev Logs
Agent Analytics
Action Logs

Account and Support

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Writing a Disposition Prompt New file Agent Analytics

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